Privacy policy

General information

In order to serve you to the best of our ability, we collect and process some information about you. However, we value your privacy and are committed to protecting it. This Privacy Notice contains information about what personal information we collect, the principles on which we process it, and the rights and choices you have regarding your information.

Youth Centre Villa Elba processes personal data about you in accordance with this Privacy Policy and applicable law, so please read this Privacy Policy carefully. We may also update this Privacy Policy as our operations evolve or as legislation changes.

By using our services, our website or by contacting us, you agree that we process personal data about you in accordance with this Privacy Policy.

For what purpose is my personal data collected and processed?

We collect, store and process personal data about you only for predefined purposes. The main purposes are:

fulfil our contractual obligations;
to meet legal obligations and claims;
communicating with customers and responding to requests for contact;
developing our business and targeting our services to you, as well as user tracking

We use Leadoo user tracking to monitor how our users move around our website and combine this data with user information collected through, for example, chat interactions. Leadoo uses etag tracking, which differs from cookie-based tracking by combining data from multiple user sessions together. Check the Leadoo Marketing Technologies LLC Privacy Policy (https://leadoo.com/privacy-policy/) to find out more about what is being monitored in the system. With GDPR in mind, we act as a controller and processor of Leadoo data. If you do not want to be tracked you can clear your browser cache. For more information on how Leadoo works check out: https://leadoo.com/privacy-policy-processor/

What personal data is collected about me and from what sources?

We collect personal data about you primarily from you when you contact or register with us or later when you use our services. We also collect information about visitors to our website through Google Analytics to help us analyse and improve our website and to target visitors with relevant marketing.

Typically, we may receive the following information directly from you, for example, when you submit a contact form or sign up:

Name
Company
E-mail address
Phone number

On what basis is personal data processed?

We will ensure that we always have the legal basis for processing your personal data. We may process your personal data on a number of different grounds. We process your data for the performance of a contract and to fulfil legal obligations. We also process your personal data on the basis of our legitimate interest in providing our services and conducting and developing our business. We may also process some personal data on the basis of your consent.

Who processes my data and is it shared with third parties?

As a general rule, your personal data will be processed by staff members of our organisation in the performance of their duties. We may also outsource some processing of personal data, such as the information systems used to store and process personal data. In such cases, we will ensure, inter alia, through agreements, that the confidentiality of your data is maintained and that the data is otherwise processed in accordance with the law. We may also disclose information otherwise to fulfil contractual obligations or where required to do so by law or a competent authority. We may also disclose your information if we are involved in a company or business transaction.

Will my data be transferred outside the EU?

In principle, your personal data will not be transferred outside the EU.

How long will my personal data be kept?

We will not retain your personal data for longer than is necessary for the purpose for which it is used or as required by contract or law. However, retention periods may vary depending on the purpose of use and the circumstances. We will also endeavour to update your information from time to time.

How is my data stored and protected?

Your information is stored on our service provider’s servers, which are protected in accordance with industry standard practices. The personal information we collect and process is kept confidential and is not disclosed to anyone other than those who need it for their work or on a confidential and limited basis under service agreements with our customers. Access to your personal data is protected by user-specific IDs, passwords and access rights.

Obligation to provide information and consequences of non-disclosure?

If you do not provide personal data or allow it to be processed, we are unlikely to be able to serve you in the best possible way and fulfil our purpose. Therefore, if you do not want us to process your information in accordance with this Privacy Policy, we ask that you do not provide us with any information.

Are cookies used on the website and what are they?

We use cookies on our website in order to provide the best possible user experience for the visitor. Cookies are short text files that are stored by the web server on the user’s terminal device. Cookies give us information about how users use our website. We may use cookies to improve our services and our website, to analyse the use of our website, and to target and optimise our marketing. Website users can give their consent or refuse the use of cookies through their web browser settings. Most browsers automatically allow cookies. Please note that blocking cookies may limit the functionality of our website.

What rights and influence do I have?

Withdrawal of consent

If we process your data on the basis of your consent, you can withdraw your consent at any time by notifying us, for example by sending an email to sales.elba@villaelba.fi

Access to data

You have the right to obtain confirmation from us as to whether we are processing personal data about you and to know what personal data we are processing about you. You also have the right to receive additional information on the grounds for processing your personal data.

The right to have errors corrected

You have the right to request that we correct any personal data concerning you that is inaccurate, out of date or otherwise incomplete.

The right to prohibit direct marketing

You can object to the processing of your personal data for direct marketing purposes by sending an email to sales.elba@villaelba.fi

Right to object to processing

Where we process your personal data on the basis of our public interest or legitimate interests, you have the right to object to the processing of personal data concerning you, unless there is an overriding reason for the processing which overrides your rights or the processing is necessary for the exercise of a legal claim. Please note that in this situation, we are unlikely to be able to serve you any longer.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the processing of your personal data.

Right to data portability

Where we have processed your data on the basis of your consent or for the performance of a contract, you have the right to receive the data you have provided to us electronically in a commonly used format so that the data can be transferred to another service provider.

How can I exercise my rights?

You can exercise your rights described above by contacting us, for example by sending an email to sales.elba@villaelba.fi. Please include your name, address and telephone number and attach a copy of your passport, driving licence or other form of identification to enable us to verify your identity. If you consider that the processing of your personal data is not lawful, you can also lodge a complaint with the competent supervisory authority.

Can this privacy policy be updated?

We may update this Privacy Policy as our operations or privacy practices change. Updates may also become relevant as legislation changes. Changes will take effect when we have published an updated Privacy Policy. We therefore invite you to review the contents of this Privacy Policy periodically.

Where can I contact about data protection?

Contact:

Youth Centre Villa Elba Oy

+358 50 329 4547
sales.elba@villaelba.fi